Return Policy

Our proud customers have shared their shopping experiences with us and their satisfaction has led us to provide an even better experience. Customize Jackets being a top rated leather jackets company has never compromised on quality and that’s why it has delivered products to provide fashion glories. With our aim to satisfy customers, strict monitoring and perfection strategies are applied to process the products under excellent operational supervisions. We do cater worldwide customers and their expectations are being fulfilled at reasonable cost.

Customize Jackets have framed return policies so that if a customer faces difficulty in managing ordered product, a request or claim could be made under the rules listed below:

Do’s and Don’ts For Claiming a Return/Exchange

  • All the products delivered from Customize Jacket must be returned in its original packing
  • Don’t detach any tag to ensure that the product belongs to our company
  • Claim a request within 30-days of receiving an order
  • We don’t accept claims for customized jackets as they are manufactured according to your preferences. Such products can’t be delivered to any other customer due to change in specifications
  • We provide alteration facilities at a rate of nominal charges which are between $15 to $40; depending on required alterations
  • Products that are once worn or altered can’t be returned.
  • Inspect your order first and then claim a request to return/exchange

Accepting Claims and Requests

  • E-mail us your request to get an approval first
  • Specify your complete order and customer details so that we can retrieve your order history.
  • Wait for our sales representative to get back to you in accurately 48 hours
  • Once your claim or request is accepted, we will provide you our warehouse address so that you can deliver back us the parcel

Refund and Processing

  • All the refunds will be considered within 7-10 days of receiving the return
  • Refund will be processed upon original payment method
  • Return shipping charges are non-refundable