There are different reasons that make us the first choice of the customers when it comes to leather jackets.
When it comes to the quality then it is our utmost priority to offer our customers with the best quality products. Respecting your views, we know that sometimes our customers demand us for money refund or exchange the product they just bought. If you think that we haven’t met the standards for which you asked for, then in such condition we offer money refund to our customers. We will be happy to make alterations or exchange your product if you want.
We provide you with the facility to select the color of your choice. You can select from the available color palate your favorite shade or you can also provide us your favorite color as a reference and we will make your order accordingly. Whether you need some vibrant and bold colors or some subdued or subtle shades we can do this for you.
We provide genuine leather products that are handmade and designed by the expert designers so you can style up yourself just in the way you want!
Get your favorite jackets especially customized according to your size so you will look good with the perfect fit!
As described above, our products are handmade that are crafted by skillful workers who use their creativity and hands to come up with the perfect thing.
We keep our customers updated about our policies or any changes along the delay in their orders.
We have a large base of happy customers who are satisfied after using our products. One of the biggest reasons is we do not make any compromise on the quality so we got the success in maintaining a large number of satisfied customers.
Our services are 100% safe and secure to use. All the information you share with us is just used for the processing of order. Nothing is shared with anyone as we respect your privacy.
You can enjoy some of the best designs at unbelievable prices with top-notch quality so you must try our products once.
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Customize Jacket promises to deliver products with ensuring fundamental quality measures that are important for building trust. Our shipping policy is defined to make sure that we deliver satisfaction to foster fashion in every moment.
We hardly take 5 to 6 days for manufacturing your custom-made designs. However, further 5 to 7 days are reserved for our shipping process so that your jacket is delivered to you. Customize Jacket assign its customers with a tracking ID so that customers can easily track their order on our website.
We have partnered with renowned logistic companies so that your orders could be delivered under efficient service. Customize Jacket delivers all of the orders through the services that suits our buyer’s location. We don’t charge extra for this – our shipping cost is free from any hidden charges. However, discounts are offered to customers on special occasions.
Our aim is to provide you finest quality, custom-made leather jackets under thoughtful shipping process so that you could grab the parcel without facing any shopping challenges. Customize Jacket gives extremely exclusive services to its customers so that they can come to us often!
Our proud customers have shared their shopping experiences with us and their satisfaction has led us to provide an even better experience. Customize Jackets being a top rated leather jackets company has never compromised on quality and that’s why it has delivered products to provide fashion glories. With our aim to satisfy customers, strict monitoring and perfection strategies are applied to process the products under excellent operational supervisions. We do cater worldwide customers and their expectations are being fulfilled at reasonable cost.
Customize Jackets have framed return policies so that if a customer faces difficulty in managing ordered product, a request or claim could be made under the rules listed below:
Do’s and Don’ts For Claiming a Return/Exchange
- All the products delivered from Customize Jacket must be returned in its original packing
- Don’t detach any tag to ensure that the product belongs to our company
- Claim a request within 30-days of receiving an order
- We don’t accept claims for customized jackets as they are manufactured according to your preferences. Such products can’t be delivered to any other customer due to change in specifications
- We provide alteration facilities at a rate of nominal charges which are between $15 to $40; depending on required alterations
- Products that are once worn or altered can’t be returned.
- Inspect your order first and then claim a request to return/exchange
Accepting Claims and Requests
- E-mail us your request to get an approval first
- Specify your complete order and customer details so that we can retrieve your order history.
- Wait for our sales representative to get back to you in accurately 48 hours
- Once your claim or request is accepted, we will provide you our warehouse address so that you can deliver back us the parcel
Refund and Processing
- All the refunds will be considered within 7-10 days of receiving the return
- Refund will be processed upon original payment method
- Return shipping charges are non-refundable
Q) How can you contact us?
The best way to contact us is to email us at email@example.com, or if you prefer to speak you can call us at (+1) 7185-772-718 between the hours of 09:00 am – 04:00pm, in case if we are not available or you hear the message for the busy line please leave us a message.
Q) What is our exchange and return policy?
If you are not among our 100% satisfied customers, then we will try best to facilitate you in case of return/refund.
Return can be done within 30 days after purchase. We believe our shopping clients enjoy their experience with us so our customers should not have to pay domestic shipping returns.
Follow our return policy instructions:
- Email or Call us within 30 days after purchase in order to place return shipping label.
- Product must be unworn, clean, unwashed, & all tags must be attached with the product.
- Return shipping is absolutely free of cost.
- Once your return is received, inspected, & approved by our warehouse (usually within 72 hours of receipt), your exchange or refund will be processed. Refunds will be automatically applied to your original method of payment if returned within 60 days.
- You will be allowed one free return per order.
- Free return policy does not imply on discounted items.
- Gift certificates or vouchers cannot be returned in any circumstances.
Q) When will my item shipped?
Most orders ship within 3 to 4 working days.
Q) What are your terms and conditions?
Customized jackets terms and conditions can be found on the website.
Q) Do we offer discounts?
Yes we offer seasonal discounts, and when we offer we announce it on our website.
Q) Do you offer discounts on bulk orders?
Yes we offer bulk orders discount to our customers, 10% discount in purchase above $ 12345.
Q) Do you have catalog?
Our catalog and all our products are listed online.
Q) How to pay for order?
We offer Cash on delivery, or Bank transfer.
Q) What if I order something and it is out of stock?
Out of stock items will be labeled on the list. Customers will not be charged for items not in stock.
Q) What should I do if my payment fails?
In case of payment failure, make sure that the payment information is correct. You can also send us email or contact us on phone.
Q) Is cash on delivery available internationally?
Unfortunately cash on delivery service is not available for our international customers.
Q) Can orders be gift wrapped?
Yes, wrapping service is available contact us to get further detail.
Q) Why it is important to give personal information?
Customer information pertaining to name, card billing details, and shipping addresses are necessary to process electronic transaction. This information is essential inputs into fraud deduction mechanism.
Q) Is my personal information kept secured?
All payment or shipping data presented by our clients is kept secure.
Q) Will I receive any online security email every time I place order?
We send email to every client mentioning the list of ordered products, delivery time and payment details.