FAQs

How can you contact us?

The best way to contact us is to email us at info@customizejackets.com, or if you prefer to speak you can call us at (+1) 7185-772-718 between the hours of 09:00 am – 04:00pm, in case if we are not available or you hear the message for the busy line please leave us a message.

What is our exchange and return policy?

If you are not among our 100% satisfied customers, then we will try best to facilitate you in case of return/refund.

Return can be done within 30 days after purchase. We believe our shopping clients enjoy their experience with us so our customers should not have to pay domestic shipping returns.

Follow our return policy instructions:

  • Email or Call us within 30 days after purchase in order to place return shipping label.
  • Product must be unworn, clean, unwashed, & all tags must be attached with the product.
  • Return shipping is absolutely free of cost.
  • Once your return is received, inspected, & approved by our warehouse (usually within 72 hours of receipt), your exchange or refund will be processed. Refunds will be automatically applied to your original method of payment if returned within 60 days.
  • You will be allowed one free return per order.
  • Free return policy does not imply on discounted items.
  • Gift certificates or vouchers cannot be returned in any circumstances.

When will my item shipped?

Most orders ship within 3 to 4 working days.

What are your terms and conditions?

Customized jackets terms and conditions can be found on the website.

Do we offer discounts?

Yes we offer seasonal discounts, and when we offer we announce it on our website.

Do you offer discounts on bulk orders?

Yes we offer bulk orders discount to our customers, 10% discount in purchase above $ 12345.

Do you have catalog?

Our catalog and all our products are listed online.

How to pay for order?

We offer Cash on delivery, or Bank transfer.

What if I order something and it is out of stock?

Out of stock items will be labeled on the list. Customers will not be charged for items not in stock.

What should I do if my payment fails?

In case of payment failure, make sure that the payment information is correct. You can also send us email or contact us on phone.

Is cash on delivery available internationally?

Unfortunately cash on delivery service is not available for our international customers.

Can orders be gift wrapped?

Yes, wrapping service is available contact us to get further detail.

Why it is important to give personal information?

Customer information pertaining to name, card billing details, and shipping addresses are necessary to process electronic transaction. This information is essential inputs into fraud deduction mechanism.

Is my personal information kept secured?

All payment or shipping data presented by our clients is kept secure.

Will I receive any online security email every time I place order?

We send email to every client mentioning the list of ordered products, delivery time and payment details.